Posted  April 9,  2008

Open to OPSEU Members: Member applications will be considered after internal staff applicants
 

TITLE: RESOURCE CENTRE REPRESENTATIVE
6 month temporary assignment (2)

LOCATION: OPSEU Head Office, 100 Lesmill Rd., Toronto

REPORTING TO: Supervisor, OPSEU Enterprises

SALARY: $1,169 to $1,316 (Appendix B, Range 7) 

WORKING CONDITIONS: As provided in the OPSSU Collective Agreement

PRINCIPAL DUTIES:

Under the general direction of the Supervisor, the Resource Centre Representative will be responsible for handling enquiries from members as follows:

• Using resource materials such as collective agreements, memorandums of settlement, policy and legislation, answer general telephone and email enquiries from members in a timely manner.

• Forward more complex enquires to appropriate individual/department and follow up to ensure the member received assistance with their enquiry in a timely manner.

• Handle and resolve general complaints in a timely manner and forward more complex complaints to the appropriate individual/department.  Follow up to ensure the complaint was addressed in a timely manner. 

• Respond to enquiries regarding status of grievances, scheduling of arbitration dates, time and location of ratification voting, etc.

• Other duties as assigned.

QUALIFICATIONS:

• Requires a community college diploma (or an equivalent combination of education and experience) and at least four (4) years of related work experience.

• French language skills both verbal and written would be an asset.

• Requires advanced computer skills and a typing speed of 60 w.p.m.

• Requires regular formal and informal updating on software packages, uncontentious information from relevant collective agreements, labour and related legislation, OPSEU policy and procedures. 

• Requires well developed interpersonal, problem solving and communication skills.

• Requires strong organizational and time management skills.

• An understanding of the objectives of the trade union movement, with some practical knowledge of union activities and labour matters

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