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Posted
January 19, 2012
Open to OPSEU Members only: Member applications will be considered after internal staff applicants
TITLE: OPSEU RESOURCE CENTRE REPRESENTATIVE – BILINGUAL
REPORTING TO: Supervisor, OPSEU Enterprises
LOCATION:
OPSEU Head Office, 100 Lesmill Road, Toronto SALARY:
$1,284 to $1,446 (Appendix B, Range 7)
WORKING CONDITIONS: As provided in the OPSSU Collective Agreement
PRINCIPAL DUTIES:
Under the general direction of the Supervisor, the Resource
Centre Representative will be responsible for handling enquiries from members as
follows:
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Using resource materials such as collective agreements,
memorandums of settlement, policy and legislation, answer general telephone
and email enquiries from members in a timely manner.
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Forward more complex enquires to appropriate
individual/department and follow up to ensure the member received assistance
with their enquiry in a timely manner.
-
Handle and resolve general complaints in a timely manner and
forward more complex complaints to the appropriate individual/department.
Follow up to ensure the complaint was addressed in a timely manner.
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Respond to enquiries regarding status of grievances,
scheduling of arbitration dates, time and location of ratification voting,
etc.
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Other duties as assigned.
QUALIFICATIONS:
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Requires a community college diploma (or an equivalent
combination of education and experience) and at least four (4) years of
related work experience.
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Advanced French language skills, both verbal and written.
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Requires advanced computer skills and a
typing speed of 60 w.p.m.
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Requires regular formal and informal
updating on software packages, uncontentious information from relevant
collective agreements, labour and related legislation, OPSEU policy and
procedures.
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Requires well developed interpersonal,
problem solving and communication skills.
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Requires strong organizational and time
management skills.
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An understanding of the objectives of the
trade union movement, with some practical knowledge of union activities and
labour matters.
EXPRESSION OF INTEREST:
Submit your Resume or Letter of Interest outlining your previous experience.
Please send your resume and letter of interest to: competitions@opseu.org quoting
OPSEU RESOURCE CENTRE REPRESENTATIVE – BILINGUAL(12.001), no later than
4:30 pm on February 13, 2012.
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