Crystal Ball says look for changes in your future
Since so little information has been forthcoming from either MTO or Serco about the transfer, OPSEU’s Crystal Ball offers the following predictions for Driver Examiner Centre employees.
1. We predict DECs will be transferred effective September 2003. Look for the ads in newsprint, on local television, and radio starting next week.
2. Daily driver examination test frames will increase from the current 20 to 22 per day. Be ready to take on another road test per day. Have an out-of-order? Expect to make up the time. Extras anyone?
3. Don’t let your pass/failure rate exceed the allowable four per cent range for the month and center. At the front counter customers cannot be waiting in line for more than 20 minutes before being served. Serco remains tight-lipped about service standards.
4. Serco will hire roughly 250 new/replacement examiners by September. Training will start immediately. Serco will also be on the search for good performers.
5. Same job, same boss, same problems.
6. Serco announces results of regular salary reviews. Using statistical analysis from comparative market review, Customer Service Representative salaries are downgraded.
7. Serco proudly practises corporate philosophy published on www.serco.com “We are always prepared to discriminate, but only between good performers and poor performers.” More than100 DEC staff denied offers of employment. Poor performers? More “poor performers”
will be let go after 6 months. Performance reviews will not be popular.
8. Scheduling woes continue! Inequity in shifts, hours, and locations. Good performers are recognised; poor performers are not. Discrimination?
9. Serco lives up to its promise of challenge, adventure and a demanding, exciting and rewarding work environment. Examiners clock thousands of travel kilometres. Rewards include no travel time allowance, no overtime provision, no meal allowance, and no business insurance
allowance. Best of all, it’s in your car. Accidents on company time may be interpreted as poor performance, and subject to discriminatory treatment.
10. Serco selects new uniform. Examiners will be permitted to bring their own winter apparel, hats, gloves and safety boots at their own expense. But, your nametag will be free!
Bonus prediction:
Serco develops conflict/resolution process as promised from employee suggestions. Serco selects three managers and appoints three workers to make up team. Committee can’t explain 30 per cent examiner/service representative turnover in the first year.
Since these are predictions only based on our crystal ball, you should contact Serco for clarification, before taking action.OPSEU’s organizing department can help.
This newsletter
Please forward this newsletter to as many of your colleagues as possible. it may be their only source for the “straight goods” on Serco so they can make an informed decision about their future. Let us know what you want to see in future issues. To receive it by e-mail, send your e-mail address to
dcox@opseu.org .
Contact OPSEU
Organizing: Contact OPSEU at 1-800-268-7376. Organizers for the DEC campaign are Paul Dunseith at ext.355 pdunseith@opseu.org, Ed Ogibowski at ext. 362, Connie Huziak at ext. 327 and Stefan Michnowiec
at (416) 405-0050.
Your Job Security Officer is: Judith Marion, OPSEU x 370 jmarion@opseu.org
Your Reasonable Efforts Committee is: John O’Brien, Hm. (807)-628-8066; cell (807)-628-4364; jobrien2@tbaytel.net ; Gail Kreutzkamp home (519)-742-4017;
gailkreutzkamp@hotmail.com; Stephan Michnowiec, pager, 416-405-0050
Your MERC Team is: John O’Brien (as above), Serge Valcourt (705) 472-7900 x 6490, Robert Houston (519) 372-4045, Peggy Maybury (416) 235-4218. Or contact your Staff Representative or the steward in your workplace.
DEC Notes is published as a regular update for OPSEU staff in Driver Examiner Centres. More information on the government’s planned transfer of services can be viewed at:
http://www.opseu.org/campaign/mtooindex.htm on the OPSEU web site.
Authorized for Distribution:
Leah Casselman, President
